Returns & Refunds Policy

This Returns & Refunds Policy applies to all purchases made through Grampians Outdoors and is provided in accordance with Australian Consumer Law (ACL).

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

If a product fails to be of acceptable quality but the failure does not amount to a major failure, you are entitled to have the item repaired or replaced.

Change-of-Mind Returns

Change-of-mind returns may be accepted within 14 days of receiving your item, provided that:

  • The item is unused

  • The item is unopened

  • The item is in original packaging

  • The item is in resaleable condition

  • Proof of purchase is provided

Approved returns may incur a restocking fee of up to 20%.
Original shipping costs are non-refundable.

Change-of-mind returns are not accepted for:

  • Firearms

  • Ammunition

  • Projectiles

  • Brass

  • Primers

  • Powder

  • Special orders

  • Custom items

  • Clearance items

  • Items that have been opened, used, fitted, or modified

Firearms Returns

Firearms cannot be returned for change of mind.

If a firearm is faulty, it must be returned via a registered firearms dealer in accordance with applicable legislation.

Dealer transfer fees remain the responsibility of the purchaser unless the firearm is confirmed to have a major fault.

All firearm returns require prior approval.

Faulty or Damaged Goods

Please notify us within 48 hours of receiving your item and provide:

  • Your order number

  • A description of the issue

  • Photographs (if applicable)

We may arrange repair, replacement, refund, or request return for assessment.

Incorrect Orders

If we supplied the incorrect item, notify us within 48 hours of delivery.

We will arrange return shipping and replacement at no cost to you.

Return Process

All returns require prior approval.

Items returned without approval may not be accepted.

Refunds

Approved refunds will be processed to the original payment method within 5–10 business days.

Original shipping charges are non-refundable unless required under Australian Consumer Law.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned unless faulty:

  • Ammunition

  • Reloading components (powder and primers)

  • Opened hearing protection

  • Worn apparel

Major vs Minor Faults – Examples

Major Faults

A major fault is a serious problem that would have stopped you from buying the product if you had known about it.

Examples include:

  • A product that is unsafe to use

  • A product significantly different from its description

  • A product unable to perform its intended function

  • A product that cannot be repaired within a reasonable time

  • Repeated failures after repair

For major faults, you are entitled to choose a refund or replacement and may also be entitled to compensation for reasonably foreseeable loss or damage.

Minor Faults

A minor fault is a problem that can be fixed within a reasonable time and does not make the product unsafe or unusable.

Examples include:

  • Small manufacturing defects

  • Components requiring adjustment or replacement

  • Issues that can be repaired without significant inconvenience

For minor faults, we may choose to repair or replace the item within a reasonable timeframe.

Each return is assessed individually in line with Australian Consumer Law.